Experience
Lead Product Designer, TigerConnect
Santa Monica, CA 2023 — 2024
- Led design strategy for healthcare communication platform serving 8,000+ organizations with EHR-integrated workflows using HL7 data standards and AI-optimized conversational interfaces
- Designed clinical care coordination workflows, collaborating directly with healthcare providers to modernize HIPAA-compliant user experiences for real-time patient data visualization
- Built comprehensive design system with component, variable, and design token integration, reducing developer queries by 40% and ensuring consistency across clinical care team products
- Created AI-enhanced clinical decision support interfaces enabling seamless provider workflows within Epic, Cerner, and other major EHR systems
Senior UX Designer, Bigleaf Networks
Portland, OR 2022 — 2023
- Created comprehensive UX design system for Cloud-first SD-WAN dashboard, establishing standardization across network management products through Sketch styles, components, and variants
- Implemented systematic design-to-development workflow using Zeplin for design inspection and Storybook for component testing and documentation
- Conducted user research and analyzed dashboard data to optimize complex networking workflows for administrators, achieving 30% increase in user adoption
- Built wireframes and functional prototypes achieving 95% design-to-development accuracy through component-based atomic design methodology
Design System Lead, NuORDER
Los Angeles, CA 2020 — 2022
- Evolved enterprise design system serving 1,500+ brands and 500,000+ retailers for B2B eCommerce platform, reducing UI inconsistencies by 85%
- Reduced developer queries 40% and saved 230 hours monthly through improved design-engineering workflow using systematic component documentation
- Built scalable component library enabling rapid feature development across multiple product teams while maintaining design consistency and brand standards
UX Designer, Eberhardt Design
Contract, 2020 — 2021
- Collaborated with cross-functional teams including clients, designers, and developers to create user-centered UX designs delivering measurable business results
- Created comprehensive user journeys and interaction flows based on user research and business requirements for enterprise clients
- Designed high-fidelity functional prototypes using HTML, SCSS/CSS, JavaScript, and Git, bridging design-development gap for rapid implementation
Senior UX Designer, Enservio
Needham, MA 2018 — 2020
- Transformed insurance claims workflow by designing responsive customer portal improving data collection efficiency and customer satisfaction by 30%
- Established design-engineering workflow using atomic design methodology and responsive HTML/CSS/SCSS prototyping, achieving perfect sync between design and React development phases
- Built systematic design system with responsive components and functional prototypes accelerating stakeholder consensus and eliminating design-to-development barriers through shared component language
Senior Manager UX Design, Panera Bread
Needham, MA 2007 — 2018
- Secured 2,900% YOY funding increase by presenting data-driven strategy and functional responsive prototypes with live data integration to senior leadership
- Transformed digital strategy for 2,100+ locations through comprehensive user research identifying menu and rewards as key user priorities, resulting in unified omni-channel platform
- Led web experience optimization using full Adobe Experience Manager suite, combining UX design with SEO and content strategy to create cohesive customer journeys
- Architected responsive prototype consolidating fragmented digital ecosystem into single experience, accelerating stakeholder decision-making and strategic alignment
- Conducted extensive user interviews across customer segments to identify five critical user pain points, informing systematic approach to moments that matter, key objectives, and measurable tactics