Experience
TigerConnect, Lead Product Designer
Santa Monica, CA 2023 — 2024
- Boosted user satisfaction scores by championing user-centered product design principles across the organization.
- Audited existing products for accessibility issues and implemented fixes, improving WCAG compliance by 60%.
- Accelerated product development cycle time by 15% and enhanced on-time feature delivery by 25% by orchestrating collaboration with cross-functional teams.
- Slashed support tickets related to UI/UX issues by 40% year-over-year through design system components that prioritize user needs and document functional requirements.
Bigleaf Networks, Senior UX Designer
Portland, OR 2022 — 2023
- Spearheaded UX evolution of Cloud-first SD-WAN services, yielding a 30% uptick in user adoption and a 25% decline in customer support tickets for interface issues.
- Crafted storyboards and wireframes to convey UX details effectively, curtailing design iteration cycles by 40% and enhancing stakeholder alignment on project goals by 20%.
- Engineered and rolled out a company-wide design system using Sketch, Zeplin, and Storybook, minimizing design inconsistencies by 85% and expediting new feature development time by 50%.
NuORDER, Design System Lead
Los Angeles, CA 2020 — 2022
- Pioneered design system evolution, defining patterns and constructing modular components, resulting in 30% fewer design inconsistencies and 25% faster development.
- Architected a component design system using Sketch, Zeplin, Abstract, and Storybook, diminishing design-related queries from developers by 40% and boosting design handoff efficiency by 20%.
- Synergized with UX team and front-end developers to ensure design feasibility and fidelity, achieving 95% implementation accuracy and trimming design revisions by 35%.
Enservio, Senior UX Designer
Needham, MA 2018 — 2019
- Devised a component-based responsive design system library in HTML and SCSS, trimming development time for new features by 70% and bolstering design consistency across products by 85%.
- Refined review process by introducing high-fidelity mock-ups and prototypes, shortening feedback cycles by 40% and minimizing design-related errors in production by 50%.
- Partnered with product managers and engineers to pinpoint user and business requirements, elevating user satisfaction scores by 50% and feature adoption rates by 45%.
Panera Bread, Digital Strategy and User Experience Senior Manager
Needham, MA 2007 — 2017
- Revamped UX/UI design and strategy for panerabread.com, including e-commerce and responsive design, driving a 30% surge in mobile conversion rate, 25% reduction in cart abandonment, and 15% boost in overall user satisfaction scores.
- Innovated coded prototypes for early problem-solving and efficient design-to-development transition, trimming design iterations by 40%, shortening development time by 20%, and reducing post-launch design-related bug fixes by 50%.
- Established an asset management system, expanding brand-sanctioned marketing collateral by 375%.
L.L. Bean, Creative Services Manager
Portland, ME 2004 — 2007
- Orchestrated creative development for catalog, retail, and e-commerce business, generating a 15% uptick in catalog response rates, 8% increase in retail store foot traffic, and 20% improvement in e-commerce conversion rates.
- Optimized image production and optimization processes, accelerating image production time by 30%, reducing image-related errors across platforms by 25%, and enhancing page load speeds for product images by 40%.