Experience
TigerConnect, Lead Product Designer
Santa Monica, CA 2023 — 2024
- Elevated healthcare communication platform UX through evidence-based design, increasing user satisfaction by 35%
- Implemented WCAG AA compliance initiatives, expanding market reach and earning recognition from disability advocacy organizations
- Developed design system that reduced UI inconsistencies by 72% and streamlined feature development by 3x
Bigleaf Networks, Senior UX Designer
Portland, OR 2022 — 2023
- Redesigned Cloud-first SD-WAN services interface, increasing user adoption by 30% while reducing support costs by $180K annually
- Created design system using Sketch and Storybook that reduced visual inconsistencies by 85% across all digital products
- Implemented usability testing program that optimized workflows, increasing task completion rates from 62% to 91%
NuORDER, Design System Lead
Los Angeles, CA 2020 — 2022
- Designed scalable e-commerce pattern library that drove 42% increase in checkout conversions
- Built enterprise design system, reducing developer queries by 40% and saving 230 development hours monthly
- Established design-engineering workflow achieving 95% implementation accuracy
Enservio, Senior UX Designer
Needham, MA 2018 — 2020
- Engineered responsive design system in HTML/SCSS that reduced feature implementation time by 70%
- Unified insurance claims processing interface, improving consistency by 85% and reducing support escalations by 37%
- Implemented high-fidelity prototyping process that reduced production errors by 50%, saving $420K annually
Panera Bread, Senior Manager Digital Strategy and UX
Needham, MA 2007 — 2018
- Led panerabread.com UX/UI transformation, delivering 30% increase in mobile conversion
- Optimized checkout flow using behavioral analytics, reducing cart abandonment by 25% across 8.5M+ users
- Pioneered prototype-first approach with coded components, reducing design iterations by 40% and development time by 20%
- Implemented pre-launch validation process cutting design-related bugs by 50%, saving $275K in emergency development costs
- Created digital asset management system expanding brand-consistent marketing collateral by 375% across 2,100+ locations
- Directed digital experience strategy for loyalty program launch, contributing to 40% year-over-year growth and 28M+ members